About

Gender

Male


Location

Singapore


Birthday:

May 25


About me

An American national and 12+ year Singapore Permanent Resident, with more than 25 years in the Customer Service Field and master specialty in Contact Centres, I head OmniTouch International in providing CS and Contact Centre Training & Certification, Mystery Shopper and Customer Satisfaction Research for local, regional and global Clients. I am a Call Centre Industry Advisory Council (CIAC) Trainer, an ICMI Certified Associate, Member of the Mystery Shoppers Providers Association (MSPA), co-author (with ICMI) of the Frontline Certification of Excellence, Publisher of the OmniTouch Journal,and featured speaker and judge at conferences with events in Beijing, Singapore, Phoenix, Jakarta, Kuala Lumpur, Shanghai, Miami, Cyprus, Istanbul and more.


Website

www.omnitouchinternational.com


Company

OmniTouch International


Title

CEO


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