Gender

Male

Location

New York, NY

Birthday:

September 22

About me

Customer Service Management Professional with 10+ years experience in large scale call center operations and benefits administration. Successful in servicing clients such as Viacom, Hertz Rent-a-Car, IBM, Sprint-Nextel and Kaiser Permanente. Launched and managed service centers in Southeast Asia, Europe, the Caribbean and various locations in the U.S. Specialties Competencies include client management, P&L management, vendor management, relationship management, project management, benefits outsourcing, customer satisfaction, first call resolution,process improvement, payroll and cost reduction.

Website

http://www.linkedin.com/in/christophermckay

Company

Flat World Knowledge

Title

Head of Customer Service