Gender

Male

Location

MONTERREY NUEVO LEON

Birthday:

April 16

About me

Technical professional with international work history of 20+ years of excellence on the IT/Telecommunications industry. Developed Product Planning functions working for Fujitsu Network Communications in Richardson TX USA with the following responsibilities: Product Manager for DWDM Systems, Sales Support, Product Life Cycle, RFPs, and RFIs. Experience in IT Contact Centers Operation working for Teleperformance for 6 years. Other areas of expertise include Project Management, Information Security and Business Continuity Plan. Consistent record of improving profit margin, seizing cost savings and securing customer loyalty. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service and problem-solving skills.

Company

GCC Teleservices

Title

Director of Operations & Technology