Gender
Male
About
Location
Cebu City
Birthday:
January 8
About me
Carlos is handling the Operations when it comes to Quality Assurance and Calibration. His ability to make a keen observation and inference towards any sorts of communications made him an impeccable operations manager that handles the quality of all campaigns. His internal and operating processes gave an astonishing effect towards agent evaluation and development. Furthermore, Carlos creates his own operational guidelines and SOP’s that deals with continuous call monitoring, validation and even coaching styles to agents who needs to be reprimanded and corrected. His innate ability to catch and correct premature errors during a call is definitely one of his key roles within the center.
Website
http://hyperionnetwork.com/
Company
Hyperion Network
Title
Executive Director
