Gender

Male

Location

Austin, TX

Birthday:

November 22

About me

18 years of extensive experience managing complex, global customer support operations, vendor/client relations, business development and offshore initiatives. Expertise across multiple industries including telecommunications, high-tech and global retail. Senior level positions across a diverse set of disciplines including tech support, customer service, accounts receivable, inbound/outbound loyalty and new customer provisioning. An executive with a proven background for developing business relationships and building strong teams. Specialties:Managing large operations both onshore and offshore, Contract negotiations with outsource vendors, Client service delivery and development, PMO and call center operations. offshoring, outsourcing, services delivery, client development.

Company

Sutherland Global

Title

AVP Global Service Delivery