Gender

Male

Location

Katmandu

Birthday:

November 7

About me

Career objective: Obtain a respective career as the Functional consultant with the utilization of obtained executive and professional expertise. Served as a lead expert resource for strategic business initiatives; Manager with over 8 years experience growing BPO Call Center Corporate business, reducing expenses, increasing profits, and providing strategic assistance. Industry experience includes telecommunications, financial services, wireless- services, and business services. Languages English, Hindi, Nepali, Bengali, Santali (Jharkhand) & Punjabi. Skills-Core Competencies. Multi-site inbound/outbound call center expertise Call Center and Help Desk Management Exceptional ability to influence, negotiate and lead BPO/CRM project and program management Training and Course Development Customer Service Strategy Development Benchmarking and performance metrics Project and Program Management Change management Business strategy, sales and service delivery International Business Development and Sales Support System Innovations Quality, ISO, and Process Improvement Leadership Hiring and Staffing Data and Telecomm Technical Support Mobilizations and implementations Contract and Proposal Development Vendor selection and management Internet Site Development and Business Utilization Professional Services Development knowledge of project lifecycle Budgeting and P&L Accountability Organizational Agility Part 1- Work Experience- May 2003/2011 (BPO Call Center Manager- Operations Mng, Client Servicing / Vendor Management Mng, Executive Business Analyst & Business Development Team Lead 1. Manager Operation, 2.Assistant Manager Ops (Vodafone) 3. Assistant Manager Ops. 4. Team Lead Business Development Internal Consultant. March: 25th 2011-Till Date 2011. Jan 26th 2010- Feb 21st 2011. June: 21st 2005-Dec 26th2009. May 5th 2003-5th May 2005. ICTC group (Linktree Ltd). Firstsource Solutions Ltd ICTC group (Linktree Ltd). ICTC group (Linktree Ltd). Email: iccl@iccl.com.np Email:- Email: iccl@iccl.com.np Email: iccl@iccl.com.np URL: www.iccl.com.np; URL: www.firstsourcesolution.com; URL: www.iccl.com.np; URL: www.iccl.com.np; www.linktree.biz. www.firstsourcesolution.com; www.linktree.biz. www.linktree.biz. Additional Skills/Knowledge: Contact-Center Management Tools Including: Dialer: Touchstar, ViciDial Dialer, Workforce Management Software, Avaya Cms Version 12. Platforms: Avaya, Cisco, Genesys, LiveOps, VoIP. Acds: Acd Phone Systems Genesys, ViciDial Software, LiveOps, Nortel, and Rockwell. Queue Monitoring Software: Centervue, Nice. Crm Software:Siebel, Sap. Qa Software: LiveOps, Nice, Witness. Education and Qualifications St. James High School Binnaguri Army Cantonment (W.B) Binnaguri Army Cantonment ICSE 1991 NA 1st division Kendra Vidyalaya Binnaguri Army Cantonment (W.B) 10+2 1993 Commerce 1st division Sri Venketsewara College South Campus, Delhi University BA 1994 English (Honours) (Part 1) North Bengal University BA 1997 Economics Pass Annamalai University MBA 2001 System & Marketing

Website

www.ccmpc.edu.np

Company

Cross Country Consultancy

Title

CEO