Location
Santa Barbara, CA
About
Birthday:
May 25
About me
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training and certification, and CallTalk, the first on-line talk show specifically focused on the call center industry. Join our community today by benchmarking your call center with our 12 KPI Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.
Website
www.BenchmarkPortal.com
Company
BenchmarkPortal
Title
CEO
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