Gender

Male

Location

Manila

About me

BPO Senior Officer with over 7 years of solid experience in the fields of customer experience management, quality function deployment, performance management as well as in coaching and development for both telecommunication and technical verticals across voice and data channels. Specialties: Quality Assurance Management Team Management Sales and Retention Client Relationship & Engagement Variance Calibration and Benchmarking Project Management and Process Improvement Customer Experience-Net Promoter score Enhancement Six Sigma, White Belt Certified Supports multiple fields in both Customer Service and Technical Crossed Trained - Learning and Development, Training and Facilitation

Company

Teletech

Title

Lead - Business Intelligence , Global Quality