Gender

Female

Location

Guadalajara, Jalisco

Birthday:

June 10

About me

Proactive and result-focused professional with more than 9 years of experience in various global business environments including Operations Management, Customer Service as well as Technical Service and Sales with experience handling over 600 people under my hierarchy. Possess expertise on network and system administration. I currently focus on the operational performance and efficiently as well as midrage strategic initiatives that serve as the platforms to achieve existing goals across Service Desk for all the accounts I manage within Dell Inc. Confidently direct highly complex technical projects, from analysis, documentation, training, quality reviews though execution and enhancement. My current role has given me the opportunity maximizes revenue and client satisfaction by demonstrating superior problem-solving and communications abilities.

Company

Dell

Title

Service Desk Manager