Tip of the Day: Set Priorities For Training
When considering training, whether it is run in-house or outsourced to a training company, set priorities based on an assessment of the training needs. To do this you must ensure that the trainers have done some research into training needs – it is unwise just to put staff on a training session without doing this. Once the training needs have been identified, prioritise them so the most important areas are covered earlier and in detail. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=6889ad41f03248609f4...
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When considering training, whether it is run in-house or outsourced to a training company, set priorities based on an assessment of the training needs. To do this you must ensure that the trainers have done some research into training needs – it is unwise just to put staff on a training session without doing this. Once the training needs have been identified, prioritise them so the most important areas are covered earlier and in detail. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=6889ad41f03248609f4...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
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