Tip of the Day: Filter Contacts
If you have a detailed idea of what type of contacts you have with customers, set about filtering them to the most appropriate team. For example, if you find 20% of your calls are for different departments, offer callers the option of getting directly through to that department using an automated attendant.
https://www.contactcenterworld.com/tips.aspx?id=b6b773df636240deac7...
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If you have a detailed idea of what type of contacts you have with customers, set about filtering them to the most appropriate team. For example, if you find 20% of your calls are for different departments, offer callers the option of getting directly through to that department using an automated attendant.
https://www.contactcenterworld.com/tips.aspx?id=b6b773df636240deac7...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Filter Contacts
If you have a detailed idea of what type of contacts you have with customers, set about filtering them to the most appropriate team. For example, if…
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