Tip of the Day: Take Cell Numbers
With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disconnected! Based on discussions we have had with cell users, this is a major frustration with contact centers – if they lose the connection they almost always have to start at the beginning because so few take their number.
https://www.contactcenterworld.com/tips.aspx?id=7bc6e81fe5f94f59891...
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With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disconnected! Based on discussions we have had with cell users, this is a major frustration with contact centers – if they lose the connection they almost always have to start at the beginning because so few take their number.
https://www.contactcenterworld.com/tips.aspx?id=7bc6e81fe5f94f59891...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Take Cell Numbers
With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call fr…
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