Raj Wadhwani posted a status
Jan 25
Tip of the Day: Take Cell Numbers

With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disconnected! Based on discussions we have had with cell users, this is a major frustration with contact centers – if they lose the connection they almost always have to start at the beginning because so few take their number.

https://www.contactcenterworld.com/tips.aspx?id=7bc6e81fe5f94f59891...

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Call and Contact Center Tips - Take Cell Numbers
With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call fr…

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