Raj Wadhwani posted a status
Sep 16
Tip of the Day: Don’t Just Record Your Agents

If you are going out to buy a recording system for you center then your horizons are not broad enough. If you are looking to just record your agents then go to radio shack and buy a tape recorder. Every vendor can record and play back, what you really want to do is change that behavior. Make sure that you get a product that is easy to use, that records automatically but then lets you learn from those recordings and easily build training and coaching down to the agent. - Ron Strandin of Envision Telephony

https://www.contactcenterworld.com/tips.aspx?id=9c727b4b47c343af93f...

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Call and Contact Center Tips - Don’t Just Record Your Agents
If you are going out to buy a recording system for you center then your horizons are not broad enough. If you are looking to just record your agents…

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