Raj Wadhwani posted a status
Jun 30, 2022
Tip of the Day: Fair Incentives

If you run any incentive scheme ensure it’s fair and everyone has an equal chance of winning. An example of an unfair scheme we came across was when we visited a travel company’s contact center. The company was pushing a new travel insurance product and offered a prize to the first person to sell one of the new products on day 1. However the company did not take into account the rota system which meant that at 7 am when the incentive was announced only a few of the agents were in. The prize was won at 8:15 am and some 75% of agents did not even get a chance because they had not started their shift – when they did arrive they were told of the scheme and that it had already been won. You can imagine the morale of those agents who missed out on a chance to win!

https://www.contactcenterworld.com/tips.aspx?id=c0995acc9bf649e5923...

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Call and Contact Center Tips - Fair Incentives
If you run any incentive scheme ensure it’s fair and everyone has an equal chance of winning. An example of an unfair scheme we came across was when…

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