Tip of the Day: IVR Messages
When the contact center is closed why do some of them still offer menu after menu of options which eventually end up with ‘press 0 to speak to an operator’ and then you get a message ‘our offices are now closed’! It’s extremely frustrating spending several minutes trying to get through only to be told the contact center is closed! A better option is to state at the start of the message that your offices are closed HOWEVER, you can offer other ‘automated’ information.
https://www.contactcenterworld.com/tips.aspx?id=70bbd4640437457aaf4...
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When the contact center is closed why do some of them still offer menu after menu of options which eventually end up with ‘press 0 to speak to an operator’ and then you get a message ‘our offices are now closed’! It’s extremely frustrating spending several minutes trying to get through only to be told the contact center is closed! A better option is to state at the start of the message that your offices are closed HOWEVER, you can offer other ‘automated’ information.
https://www.contactcenterworld.com/tips.aspx?id=70bbd4640437457aaf4...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - IVR Messages
When the contact center is closed why do some of them still offer menu after menu of options which eventually end up with ‘press 0 to speak to an ope…
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