Tip of the Day: Technology
Using the correct contact center technology is essential, however sometimes technology can be introduced because of its perceived benefits to an organisation without thorough investigation. When considering new technology ask yourself the following questions – will the introduction of new technology: Save money and if so how do we prove this? Improve our service to our customers and if so how? Be noticed by our customers and if so will they like it? These are 3 of the key questions we should ask ourselves and also make sure we know who else is using the technology and what results they get. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=9b9e69ce09d14e9ba9e...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Using the correct contact center technology is essential, however sometimes technology can be introduced because of its perceived benefits to an organisation without thorough investigation. When considering new technology ask yourself the following questions – will the introduction of new technology: Save money and if so how do we prove this? Improve our service to our customers and if so how? Be noticed by our customers and if so will they like it? These are 3 of the key questions we should ask ourselves and also make sure we know who else is using the technology and what results they get. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=9b9e69ce09d14e9ba9e...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Comments