Tip of the Day: Customer Satisfaction
Do you measure customer satisfaction? Do you ask callers to your center what they think of your service and how it can be improved? Do you then listen to their feedback? Some of you do, others don’t and there’s a few of you who may think you may be, to coin a phrase, ‘opening a can of worms’. The truth is, every contact center should measure customer satisfaction to ensure your customers are getting what they want. Otherwise they won’t be customers for long! Be warned, if you do ask for feedback, listen, learn and act upon it – don’t defend or do nothing about it otherwise it’s a waste of time and effort – at least that’s what your customers will believe. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=c1ced709a48b4e7ebcf...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Do you measure customer satisfaction? Do you ask callers to your center what they think of your service and how it can be improved? Do you then listen to their feedback? Some of you do, others don’t and there’s a few of you who may think you may be, to coin a phrase, ‘opening a can of worms’. The truth is, every contact center should measure customer satisfaction to ensure your customers are getting what they want. Otherwise they won’t be customers for long! Be warned, if you do ask for feedback, listen, learn and act upon it – don’t defend or do nothing about it otherwise it’s a waste of time and effort – at least that’s what your customers will believe. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=c1ced709a48b4e7ebcf...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
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