Tip of the Day: Managing Change
The contact center environment is constantly changing, particularly with the introduction of new technology. To ensure that people embrace change and remain motivated, focus on getting them future-oriented. Tell them what it means for the business and for them. Promote 2-way dialogue and be generous with your feedback by communicating progress positively - it will virtually guarantee you maintain momentum towards meeting your end goal. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=cd01c9c1c3a34907a65...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
The contact center environment is constantly changing, particularly with the introduction of new technology. To ensure that people embrace change and remain motivated, focus on getting them future-oriented. Tell them what it means for the business and for them. Promote 2-way dialogue and be generous with your feedback by communicating progress positively - it will virtually guarantee you maintain momentum towards meeting your end goal. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=cd01c9c1c3a34907a65...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
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