About me
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Website
http://www.costaricascallcenter.com
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Welcome to 'The Inventive Growth' podcast, where we dive deep into the inspiring journeys of startup and small business owners who've paved their way to success. Join us as we uncover the strategies, challenges, and breakthrough moments that propelled their businesses forward. Get ready to be inspired and learn from the best in the business world!
I'm typically affected most by the actions of third parties, a consequence I willingly accepted when I signed up for this journey. The toll includes stress, late nights, and early mornings, but what truly concerns me is the disappointment from individuals I've invested in or relied upon who don't follow through. While I don't expect lifelong commitment, certain responsibilities are crucial. My current focus is on my own well-being, resilience, and the need to decompress. I make time for myself by working out in the mornings, washing my convertible on Sundays, and indulging in my passion for classic pinball machines. Most importantly, I've learned not to be too hard on myself. "Balancing Commitments and Self-Care" Growth Advice For Entrepreneurs w/ Richard Blank
https://youtu.be/Bpd6Yote8nY?si=hNBs-QmqGNxHOdSr
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
Just not take it personal. I think the first time I experienced my first agent leaving me after investing so much time in them, it crushed me. But then the philosophy of 'me today, you tomorrow' kicked in. I'm not still at the first job I had back in Philadelphia working on Delaware Avenue. No, I'm not there anymore. People go through different stages, and they can move forward. And this is what I do know: if I fulfilled my obligation to them by respecting them, giving them stable employment, and investing in them, the outcome is okay with me because I just don't know, what's happening in their personal lives. There could be something that's influencing their decision that they're not telling me about.
Explore the podcast
The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.
https://youtu.be/kO1acJUQ7xE
The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
https://youtu.be/fWpandBrocY
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
For those eager to navigate the evolving world of HR and management, “The HR Lady Podcast” stands out as a beacon of insight. Each episode promises candid conversations: from discussing the intricacies of employee attraction and retention, company culture, navigating difficult conversations and more. Find all the no-nonsense HR and Management advice you need.
Wendy Sellers and JC engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with the place, its culture, and its people. He also discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.
They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture.
https://youtu.be/-1-vJAUMJHQ
As seen in USA Today and International Business Times, Wendy Sellers, The HR Lady, a seasoned HR consultant, educator, and author, delves into the core of management challenges, leadership development, and becoming an employer of choice with authenticity and a refreshing directness. Wendy’s no-nonsense attitude, and her co-host JC are here to spice up your management game. JC, who is a rockstar and event emcee with an amazing radio voice, and many expert guests offer actionable strategies and a touch of humor to lighten the load.
The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more.
Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market.
https://youtu.be/wpEJf62C4Gg?si=PVjsKBe5ndYaPzJQ
Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.
Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contributed to building a successful culture for his business.
Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.
Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology.
https://youtu.be/m4zPlCaePJI
Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection!
The Fammission = Family on a Mission by Monty Jackson
Episode 46
In this video we will talk about:
- Business
- Manifestation
- Family
https://youtu.be/_Tz_2X-1r4Y?si=-rL78s9cqWkkpZlE
This podcast is for a business-to-business audience of entrepreneurs and companies in the photo/imaging retail, online, wholesale, mobile, and camera hardware/accessory industries.
Embark with us on a journey to the heart of entrepreneurship as Richard Blank shares the vibrant tale of his rise to business success in Costa Rica. From his early days as a Spanish major, Blank's path diverged from family expectations, leading him to the lush tropics where he cultivated a top-tier bilingual call center. His story is one of embracing individuality, with a healthy dose of risk-taking, as he lays bare the trials and triumphs of building a business anchored in empathy and the genuine acknowledgment of his team's dedication.
https://youtu.be/TIUS4cl829g
In our dialogue, Blank unveils the crucial role of interpersonal relationships in business development and the art of fostering a customer service ethos that prizes personalized interactions over rote transactions. His approach to leadership—judging performance over a season and embedding 30-second checkpoints in conversations—reveals a philosophy that sees beyond the numbers to the people and passion that drives enduring success.
MAY 02, 2024 RICHARD BLANK SEASON 5 EPISODE 164. Blank discusses his philosophy of workplace dynamics, emphasizing the symbiosis of discipline and understanding in nurturing a growth-centric environment. He underscores the enduring value of human engagement in an age where automation often overshadows the personal touch.
The Dead Pixels Society podcast
Published By Gary Pageau
News, information and interviews about the photo/imaging business. This is a weekly audio podcast hosted by Gary Pageau, editor of the Dead Pixels Society news site and community.
Gary Pageau is principal of InfoCircle LLC, continuing his marketing communications career. InfoCircle LLC is a marketing and communications consulting firm, specializing in business-to-business markets. For nearly 25 years, he was with PMA International, serving most recently as Publisher, Content Development and Strategic Initiatives. His primary responsibilities included overseeing the Association’s editorial department, marketing research unit, education and corporate relations department.
Gary Pageau: As the editor-in-chief of Dead Pixels Society, the leading photo/imaging industry newsletter and website, I combine my passion for photography and storytelling with my expertise in market research, media relations, and publishing. For over six years, I have been creating and editing engaging and informative content that reaches thousands of readers and subscribers across various platforms, including digital and social media.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
For this week's episode, we have another one from the 'another episode, another country' series with Costa Rica. I invited Richard to talk about moving to Costa Rica, the lifestyle he takes in the country, wildlife, safety, cultural aspects and cuisine.He also gives many tips for visiting Costa Rica, what to see, where to go, do's and don'ts, pros and cons, misconceptions, and much more! Ana Tagliati, Journalist with a Master’s degree from Edinburgh Napier University, and Podcast Producer of The Brazilian point of view podcast.
p. 165 - Moving to Costa Rica, living a simple and relaxing lifestyle, culture and cuisine, fresh food, wildlife, tips to visit Costa Rica, tourism in the country with Richard Blank
Ana Tagliati is a 28-year-old Brazilian, who will discuss different matters of daily life and current situations, from a Brazilian point of view. Richard also gives many tips for visiting Costa Rica, what to see, where to go, do’s and don’ts, pros and cons, misconceptions, and much more!
Recommendation: Remington Steele
https://youtu.be/6S72brdzB3A
Ana Tagliati is a podcast host and producer at The Brazilian point of view, a popular podcast that blends news and storytelling elements, with global appeal. She has a bachelor's degree in law from Faculdade Milton Campos and a master's degree in journalism from Edinburgh Napier University. Ana Tagliati has core competencies in broadcast media and news reporting.