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Mark Sammons's Blog (3)

Soli Deo Gloria - Back to Basics

I've got mixed feelings about New Year's resolutions. While I believe that it's a good idea to evaluate your life and decide to improve things, I also believe (and statistics support) that people are too cavalier about making and breaking resolutions. I once taught a fitness program that my friend and I developed. It was called Resolution Fitness. In it, we described that true resolutions should be lifelong, written in stone decisions. I think the word "resolution" carries with it a sense of cha… Continue

Added by Mark Sammons on January 5, 2009 at 9:18am — No Comments

Inbound Campaigns

So, Joe requested something on inbound campaigns. Well, that topic is pretty wide open. I guess one could talk about technology; anything from CRMs to KBs and FAQs to auditing. One could also talk about processes or policies. Or, one could mention the necessity for hiring the right person and training. I could go on and on about the paradox of the client and the outsourcer in tech support world. The client is focused on call avoidance while the outsourcer only gets paid when the phone rings. And… Continue

Added by Mark Sammons on September 18, 2008 at 9:30am — No Comments

God, Family, Music, and work... In that order

As many of you know from being in the outsourcing business, work can be very demanding on your time. I've been so blessed by keeping my priorities straight. Yeah, I know, I might not climb the corporate ladder as fast as others or make quite as much money as I might have otherwise made, or buy quite as many toys. But, hey, you gotta ask "what the heck we're doing here on the third rock from the sun?" That is the way to frame-up everything you do in life. I believe that God must come first. When… Continue

Added by Mark Sammons on July 23, 2008 at 10:22pm — 8 Comments