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All Blog Posts Tagged 'excellence' (1)
Inbound Campaigns
So, Joe requested something on inbound campaigns. Well, that topic is pretty wide open. I guess one could talk about technology; anything from CRMs to KBs and FAQs to auditing. One could also talk about processes or policies. Or, one could mention the necessity for hiring the right person and training. I could go on and on about the paradox of the client and the outsourcer in tech support world. The client is focused on call avoidance while the outsourcer only gets paid when the phone rings. And… Continue
Added by Mark Sammons on September 18, 2008 at 9:30am — No Comments
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