Share 'The World Bank - ICT and the BPO Industry in Kenya'

Business Process Outsourcing is an emerging industry in Africa. This film looks at the various issues and opportunities facing the BPO sector in Kenya from the perspectives of one of Kenya's BPO CEO and three young women entrepreneurs who created a BPO start-up. A pressing challenge affecting the competitiveness of Africa's BPO companies is the cost of high speed connectivity. The World Bank's...