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Outsourcing & Contact Centre East Africa 2009

Event Details

Time: November 11, 2009 to November 12, 2009
Location: Hilton Hotel Nairobi, Kenya
City/Town: East Africa
Website or Map: http://www.bpovoice.com/profi…
Phone: +44 (0)1480 880774
Event Type: conference
Organized By: BPO Voice
Latest Activity: Oct 8

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Event Description

For those of you following the emerging markets of Africa as an alternate destination for outsourcing, BPOVoice recommends an important event - Outsourcing & Contact Centre East Africa 2009

This event is organized by Aitec Africa whose core business since 1987 has been focussed on ICT publishing, event management, professional development and training in Africa. It has been a market-leading pioneer in terms of spreading knowledge on the Internet, computing and telecommunications across most of English-speaking Africa.

Prominent Speakers include :

Jerry E. Durant, Chairman Emeritus, The International Institute for Outsource Management, USA

Kerry Hallard, Communications Director, National Outsourcing Association, UK

Mark Kobayashi-Hillary, Offshoring Director, National Outsourcing Director, UK

The conference will focus on the following aspects of outsourcing and contact centre development:

Inshoring: Outsourcing services for key sectors in East Africa.
Near-shoring: Developing business opportunities in other parts of Africa.
Shared Services: Building the foundations of a BPO industry through collaboration and achieving economies of scale.
How to develop an international outsourcing marketing strategy.
Outsourcing services for the public sector.
Strategies and technologies to build effective contact centres.
Capacity building and training for the outsourcing and contact centre industry.
Building and marketing an outsourcing industry for the international market

EVENT DETAILS

DATE:Nov 11- 12 2009
VENUE:Hilton Hotel Nairobi, Kenya
WEBSITE:http://www.aitecafrica.com/event/view/34
CONTACT:info@aitecafrica.com or telephone +44 (0)1480 880774.