Customer Contact Philippines 2009

Attend Frost & Sullivan’s 2-day Customer Contact Philippines 2009 in Manila (Philippines).

Frost & Sullivan’s ‘Customer Contact Philippines 2009’ aims to bring together Senior Executives from around the region to discuss strategic, tactical and implementation issues facing the Contact Center Industry today.


The summit will feature:

- 2 KEYNOTES from the often-quoted Contact Center Innovator, Kevin Panozza and Industry Leader, Jonathan De Luzuriaga.
- 4 SPECIALIST TRACKS on People (Staff), Customer, Business Strategy and Technology/Process!
INDUSTRY CASE STUDIES from leading Organizations in Asia Pacific!
- 'Ask the Experts' Panel Discussions with Q & A, where Functional Experts & Delegates can engage in various discussions on topical customer contact issues.
- 'Speed Networking Wheel' where delegates can meet & engage in short but valuable one-to-one meetings with key industry players based on a rotating table format.


SOME KEY TOPICS OF DISCUSSION
• Transforming Customer Experience.
• The Next Generation Virtual Contact Centers – Break the boundaries by integrating communications into Business Processes.
• Best Practices in creating additional values in your Customer Base.
• Destination of Choice: The Selection Process for the IT/BPO Industry.
• Staffing, Training & Supervising Remote Agents.
• Structuring & Organizing the Contact Center for greater Competitiveness.
• Maintaining Control in a Virtual Contact Center.
• Building a customer-focused Organizational Culture.
• Strategic Contact Center Outsourcing & Partnerships.
• Leveraging on the Voice of the Customer.
• Attracting, retaining & engaging Generation Y (Gen Y) Staff in the Customer Contact Profession.
• Extending the Contact Center into the Enterprise.


Title : Customer Contact Philippines 2009


Date : 25 – 26 November 2009.


Venue : Sofitel Philippine Plaza Manila


Time : 8:00AM- 6:00PM

Conference Fee: US$2,000
Early Bird Rate: US$1,500*(for registration and payment on or before 30 October, 2009)
Group Discounts available for 3 or more delegates.


So ACT NOW! Register early as seats are limited! For more information please visit www.frost-ccph.com
or call Sheryl Fuertez at +65.6890.0963 or email sheryl.f@frost.com

• < Previous Event
• Next Event >

Comment

Comment by Sheryl Fuertez on October 27, 2009 at 9:07pm

For registration please send me an email at sheryl.f@frost.com. Thank you.

Comment by Sheryl Fuertez on October 27, 2009 at 9:03pm

Conference Fee: US$2,000
Early Bird Rate: US$1,500*(for registration and payment on or before 30 October, 2009)
Group Discounts available for 3 or more delegates.

Comment by Gautam Kumar chaudhury on October 21, 2009 at 4:57am

I am interste dto join free

Comment by Ivan Manzanares on October 18, 2009 at 6:29am

i will attend, together with some of my business partner. they are call center owner too. ill see you there,